Terms and Conditions

TERMS AND CONDITIONS

Magnadoctors.com

Last Updated: October 28, 2025

IMPORTANT: Please read these Terms and Conditions carefully before using Magnadoctors.com. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

1. ACCEPTANCE OF TERMS

Welcome to Magnadoctors.com (“we,” “us,” “our,” or “Magnadoctors”). By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our website.

2. DESCRIPTION OF WEBSITE AND COMPANY ROLE

2.1 Marketing Platform

Magnadoctors.com operates as a marketing and informational website that connects patients with independent, licensed healthcare providers. Magnadoctors is NOT a healthcare provider, medical practice, or medical group. We are a marketing company that facilitates connections between patients and healthcare professionals.

2.2 Website Services

Our website provides the following services:

• Information about healthcare services and providers
• Connection to independent licensed healthcare providers
• Appointment scheduling and management tools
• Access to provider profiles and credentials

2.3 No Medical Advice

MAGNADOCTORS DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. Any medical advice, diagnosis, or treatment you receive is provided solely by independent healthcare providers. Magnadoctors has no control over and is not responsible for the medical advice, care, diagnosis, treatment, or other healthcare services provided by these independent practitioners.

The content on our website is for informational and marketing purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

3. INDEPENDENT HEALTHCARE PROVIDERS

3.1 Independent Contractor Relationship

All healthcare providers accessible through Magnadoctors.com are independent contractors and are not employees, agents, or representatives of Magnadoctors. Each healthcare provider:

• Maintains their own professional license and credentials
• Carries their own malpractice insurance
• Makes independent medical decisions based on their professional judgment
• Is solely responsible for the medical care, advice, and treatment they provide
• Operates their own independent medical practice

3.2 No Liability for Provider Actions

MAGNADOCTORS IS NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, OR CONDUCT OF ANY HEALTHCARE PROVIDER LISTED ON OR ACCESSIBLE THROUGH OUR WEBSITE. This includes but is not limited to:

• Medical advice, diagnosis, or treatment provided by healthcare providers
• Medical errors, misdiagnosis, or negligence by healthcare providers
• Prescriptions written or declined by healthcare providers
• Quality of care provided by healthcare providers
• Outcomes of medical treatment or consultations
• Provider availability, responsiveness, or conduct
• Provider compliance with medical standards of care
• Provider billing practices or fee disputes

3.3 Provider Verification

While we verify that healthcare providers have active licenses in good standing before listing them on our website, we do not supervise, control, or direct the medical care they provide. Patients should independently verify provider credentials and qualifications as desired.

3.4 Direct Provider-Patient Relationship

When you consult with a healthcare provider found through our website, you establish a direct relationship with that individual provider. Any medical care, advice, or treatment is provided by the healthcare provider in their independent professional capacity, not by Magnadoctors.

4. HIPAA COMPLIANCE AND PROTECTED HEALTH INFORMATION

4.1 Compliance Commitment

Magnadoctors.com is committed to compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), including its Privacy, Security, and Breach Notification Rules, as applicable to our role as a marketing platform. We implement appropriate administrative, physical, and technical safeguards to protect any Protected Health Information (PHI) that flows through our website.

4.2 Business Associate Role

Where applicable, Magnadoctors acts as a Business Associate to healthcare providers who use our platform. We maintain Business Associate Agreements with healthcare providers and other third-party service providers who may have access to PHI.

4.3 Provider Responsibilities

Healthcare providers who use our website are independently responsible for their own HIPAA compliance as Covered Entities, including:

• Providing patients with their own Notice of Privacy Practices
• Obtaining necessary authorizations and consents
• Handling patient requests regarding PHI
• Maintaining compliance with all HIPAA requirements in their provision of care

4.4 Patient Rights

Under HIPAA, you have certain rights regarding your health information held by your healthcare providers. For questions about how your healthcare provider handles your PHI, please contact the provider directly. For questions about how Magnadoctors handles information collected through our website, please see our Privacy Policy or contact our Privacy Officer.

5. USER ELIGIBILITY AND ACCOUNT REGISTRATION

5.1 Age Requirements

You must be at least 18 years of age to create an account and use our website independently. Users under 18 may access our website only with the involvement and consent of a parent or legal guardian.

5.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Immediately notify us of any unauthorized use of your account
• Use strong passwords and enable multi-factor authentication when available
• Not share your account credentials with others

5.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our sole discretion.

6. MEDICAL DISCLAIMER AND LIMITATION OF LIABILITY

6.1 No Medical Advice from Magnadoctors

THE INFORMATION PROVIDED ON MAGNADOCTORS.COM IS FOR INFORMATIONAL AND MARKETING PURPOSES ONLY. MAGNADOCTORS DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

Any medical information on our website is general educational content and should not be used as a substitute for professional medical advice from a licensed healthcare provider. Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.

6.2 No Emergency Services

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY. Our website is not designed for emergency situations. Examples of emergencies include but are not limited to: chest pain, difficulty breathing, severe bleeding, loss of consciousness, or thoughts of harming yourself or others.

6.3 Provider Responsibility

All medical advice, diagnosis, treatment, and prescriptions are provided solely by independent healthcare providers in their professional capacity. These providers are solely responsible for:

• Determining appropriate diagnosis and treatment
• Prescribing medications or declining to prescribe
• Following up on patient care
• Maintaining medical records
• Meeting standards of medical care
• Obtaining informed consent for treatment

6.4 Website Limitations

Magnadoctors is responsible only for providing and maintaining the website and marketing services. We are not responsible for:

• The accuracy, completeness, or reliability of medical advice from providers
• Treatment outcomes or medical results
• Provider availability or response times
• Technical issues affecting your use of the website (though we will work to resolve them)
• Insurance coverage determinations
• Billing disputes with providers
• The content accuracy of third-party websites linked from our site

7. WEBSITE USE AND RESTRICTIONS

7.1 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for your personal, non-commercial use.

7.2 Prohibited Activities

You agree not to:

• Provide false, inaccurate, or misleading information
• Impersonate another person or misrepresent your identity or affiliation
• Use our website for any illegal or fraudulent purpose
• Attempt to gain unauthorized access to our systems, servers, or data
• Transmit viruses, malware, or other harmful code
• Harass, abuse, or threaten healthcare providers, staff, or other users
• Scrape, copy, or harvest data from our website using automated means
• Reverse engineer, decompile, or disassemble any part of our website
• Use our website in any way that could damage, disable, or impair our servers
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Use automated systems, bots, or scripts to access our website
• Interfere with or disrupt the integrity or performance of our website

8. INTELLECTUAL PROPERTY

8.1 Our Property

All content on Magnadoctors.com, including but not limited to text, graphics, logos, images, videos, software, designs, and other materials, is the property of Magnadoctors or its licensors and is protected by copyright, trademark, patent, and other intellectual property laws.

8.2 Trademarks

“Magnadoctors,” our logo, and any other product or service names or slogans displayed on our website are trademarks of Magnadoctors or its licensors and may not be used without our express written permission.

8.3 Restrictions

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
• You may store files that are automatically cached by your web browser for display enhancement purposes
• You may print or download one copy of a reasonable number of pages for your personal, non-commercial use

8.4 User Content

If you submit, upload, or post any content to our website (including reviews, comments, or feedback), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.

9. PRIVACY AND DATA SECURITY

9.1 Privacy Policy

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to our Privacy Policy.

9.2 Data Security

We employ industry-standard security measures to protect your information, including:

• Encrypted data storage and transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data security and HIPAA compliance

9.3 No Guarantee

While we implement reasonable security measures, we cannot guarantee absolute security of your information. You acknowledge that you provide your information at your own risk.

9.4 Breach Notification

In the event of a data breach affecting your information, we will notify you and relevant authorities as required by applicable law, including HIPAA where applicable.

10. THIRD-PARTY LINKS AND SERVICES

10.1 Third-Party Websites

Our website may contain links to third-party websites, including healthcare provider websites, pharmacy services, laboratory services, insurance companies, or other healthcare-related services. These links are provided for your convenience only.

10.2 No Endorsement

We do not endorse, control, or assume responsibility for any third-party websites or their content, products, services, privacy policies, or practices. Your use of third-party websites is at your own risk and subject to their terms and conditions.

10.3 Third-Party Services

Some services accessible through our website may be provided by third parties. We are not responsible for the quality, accuracy, reliability, or legality of services provided by third parties.

11. PAYMENT AND FEES

11.1 Website Services

Access to basic website features may be free. Certain premium features or services may require payment. All fees will be clearly disclosed before you complete a transaction.

11.2 Provider Fees

Healthcare providers set their own fees for medical services. Any payments for medical consultations, appointments, or treatments are for services rendered by the independent healthcare provider, not by Magnadoctors. We may process payments on behalf of providers as a convenience.

11.3 No Refunds

Unless otherwise required by law, all fees paid for website services are non-refundable. Fees for medical services are subject to the individual provider’s refund policy.

11.4 Billing Disputes

For disputes regarding medical service fees, you must contact the healthcare provider directly. For disputes regarding website service fees, contact our customer support team.

12. DISCLAIMER OF WARRANTIES

12.1 “AS IS” Basis

OUR WEBSITE AND ALL CONTENT, FEATURES, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

12.2 No Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, MAGNADOCTORS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of website content
• Warranties that the website will be uninterrupted, secure, or error-free
• Warranties regarding the quality of any products, services, information, or other material obtained through the website
• Warranties regarding medical outcomes or provider services

12.3 Provider Disclaimers

We make no representations or warranties regarding the qualifications, competence, quality of care, or conduct of any healthcare provider accessible through our website. We do not guarantee provider availability, response times, or satisfaction with services.

13. LIMITATION OF LIABILITY

13.1 No Liability for Provider Actions

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAGNADOCTORS SHALL NOT BE LIABLE FOR:

• Any medical advice, care, treatment, diagnosis, or services provided by healthcare providers
• Medical malpractice, negligence, errors, or omissions by healthcare providers
• Healthcare provider conduct, availability, quality of care, or performance
• Medical outcomes, complications, or results of treatment
• Injuries, damages, or death resulting from medical care received through connections made on our website
• Provider billing disputes, insurance coverage issues, or fee disagreements

13.2 Website-Related Limitations

MAGNADOCTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from your use or inability to use our website
• Unauthorized access to or alteration of your transmissions or data
• Errors, mistakes, or inaccuracies in website content
• Technical failures, interruptions, or downtime
• Bugs, viruses, or other harmful code
• Conduct of any third party on or through our website
• Any content obtained from our website

13.3 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF OUR WEBSITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO MAGNADOCTORS FOR WEBSITE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

13.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Magnadoctors.com, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of another party
• Your interactions with healthcare providers
• Any false, inaccurate, or misleading information you provide
• Your violation of any applicable laws or regulations
• Any content you submit, post, or transmit through our website

This indemnification does not apply to claims arising from Magnadoctors’ own negligence or willful misconduct.

15. COMPLAINTS AND DISPUTE RESOLUTION

15.1 Website Complaints

For complaints about our website, services, billing, or customer service, please contact:

Magnadoctors Customer Support Email: support@magnadoctors.com Phone: 888-5559-1112 Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

15.2 Medical Care Complaints

FOR COMPLAINTS ABOUT MEDICAL CARE, TREATMENT, DIAGNOSIS, OR PROVIDER CONDUCT, YOU MUST CONTACT THE HEALTHCARE PROVIDER DIRECTLY. Magnadoctors cannot address complaints about medical care as we do not supervise, control, or direct healthcare providers.

You may also file complaints with:

• Your state medical board
• Your state department of health
• The U.S. Department of Health and Human Services Office for Civil Rights (for HIPAA violations)

15.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of CA, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Los Angeles, CA.

15.4 Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our website shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.

15.5 Arbitration Procedures

• Arbitration shall be conducted in Beverly Hills, CA
• The arbitrator’s decision shall be final and binding
• Each party shall bear its own costs and fees unless otherwise awarded by the arbitrator
• You retain the right to bring claims in small claims court if they qualify

15.6 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS, CLASS-WIDE ARBITRATION, OR ANY CONSOLIDATED PROCEEDING.

15.7 Disputes with Providers

PLEASE NOTE: Disputes regarding medical care, treatment, billing, or provider conduct must be resolved directly with the healthcare provider, not with Magnadoctors. These Terms govern only disputes related to our website and marketing services.

16. MODIFICATIONS TO TERMS

16.1 Right to Modify

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion.

16.2 Notice of Changes

We will notify you of material changes by:

• Posting the updated Terms on our website with a new “Last Updated” date
• Sending email notification to the address associated with your account
• Displaying a prominent notice on our website

Material changes will take effect 30 days after notice is provided. Non-material changes take effect immediately upon posting.

16.3 Acceptance of Changes

Your continued use of our website after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using our website.

17. TERMINATION

17.1 Termination by You

You may stop using our website at any time. You may request deletion of your account by contacting our support team. Note that healthcare providers may retain medical records as required by law.

17.2 Termination by Us

We reserve the right to suspend or terminate your access to our website at any time, with or without cause, with or without notice, for any reason including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive or threatening behavior
• Providing false information
• Extended periods of inactivity
• For any other reason at our sole discretion

17.3 Effect of Termination

Upon termination:

• Your right to access and use our website ceases immediately
• We may delete your account and information (except as required by law)
• Any provisions of these Terms that by their nature should survive termination shall survive

17.4 Medical Records

Healthcare providers maintain their own medical records independently of Magnadoctors. Contact providers directly regarding access to medical records after termination.

18. GENERAL PROVISIONS

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published on our website, constitute the entire agreement between you and Magnadoctors regarding your use of our website and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is found to be unenforceable, invalid, or illegal by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

18.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be null and void.

18.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. Healthcare providers are not parties to these Terms and are not entitled to any rights hereunder.

18.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

18.7 Notices

Notices to you may be made via email, regular mail, or by posting on our website. You may provide notice to us via email at legal@magnadoctors.com or by mail to the address listed in the Contact Information section.

18.8 Electronic Communications

By using our website, you consent to receive electronic communications from us. These electronic communications may include notices about your account, transactional information, and other information concerning or related to our website. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

18.9 Headings

The headings and captions used in these Terms are for convenience only and shall not affect the interpretation of these Terms.

18.10 Language

These Terms were originally written in English. If these Terms are translated into another language, the English version shall prevail in the event of any conflict or discrepancy.

19. CONTACT INFORMATION

For questions about these Terms and Conditions or our website:

Legal Department: Email: legal@magnadoctors.com

HIPAA Privacy Officer: Email: privacy@magnadoctors.com

Customer Support: Email: support@magnadoctors.com Monday-Friday, 9:00 AM – 5:00 PM EST

For medical care questions, billing disputes with providers, or complaints about treatment, please contact your healthcare provider directly.

ACKNOWLEDGMENT AND ACCEPTANCE

BY ACCESSING OR USING MAGNADOCTORS.COM, YOU ACKNOWLEDGE AND AGREE THAT:

1. Magnadoctors is a marketing and informational website, not a healthcare provider
2. Magnadoctors does not provide medical advice, diagnosis, or treatment
3. All medical care is provided by independent healthcare providers who are not employees or agents of Magnadoctors
4. Magnadoctors is not responsible for the medical care, advice, treatment, or conduct of healthcare providers
5. You have read, understood, and agree to be bound by these Terms and Conditions
6. You have read and understand our Privacy Policy
7. You are at least 18 years of age or have parental/guardian consent to use our website